Terms & Conditions
General
For the purpose of this website and this document, Catering Equipment Direct (trading as cateringequipmentdirect.com.au) will be referred to as "the supplier", and the term "customer" applies to the individual or entity placing an order.
All pricing listed on our website is in Australian dollars (AUD) and includes GST (Goods and Services Tax). Product prices are subject to change as we receive updated pricing from our suppliers. If you come across a lower advertised price elsewhere, please contact us via email or phone with the competitor’s details and product information — we will make every effort to offer a better price.
We are committed to ongoing product enhancement and reserve the right to alter specifications, features, or designs without prior notification. While we endeavour to provide accurate product descriptions and images, continual improvements may result in slight variations in appearance, packaging, or design compared to website images.
Please be assured that all items will meet the advertised functionality and specifications. These adjustments are made to improve product quality and user experience, and they do not affect the item’s intended use.
Ownership of goods remains with Catering Equipment Direct until all outstanding invoices are paid in full; however, responsibility for the goods transfers to the customer upon delivery.
We reserve the right to decline any order at our sole discretion. Please ensure that the product suits your needs prior to purchase, as we do not supply items on a trial basis.
Security Policy
When you make a purchase through cateringequipmentdirect.com.au, your financial details are processed through a secure server using advanced 256-bit SSL (Secure Sockets Layer) encryption. This level of encryption provides extremely robust security. Our systems comply with the highest industry standards. If you have any queries regarding our security practices, please contact us at info@cateringequipmentdirect.com.au.
Returns Policy
Returns are accepted for items that are unused, in original and unopened packaging (including all internal and external components and manuals).
In accordance with New South Wales Fair Trading legislation, you may return goods within 7 business days from the day after receipt, under the following circumstances:
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the item is faulty;
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the item was incorrectly described;
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the item differs from a sample provided;
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the item does not perform as intended.
You may select a refund, exchange, or credit in these instances.
If an order is cancelled after dispatch, the customer may be responsible for both outbound and return shipping costs. Returns must be pre-approved and accompanied by a returns number.
Customers have up to 30 calendar days from receipt to return goods (at their own expense), provided the items are undamaged, unused, in original packaging, and complete with manuals. This applies only to stocked items and not to special orders. A restocking fee of up to 10% may apply, subject to the supplier’s discretion. Proof of purchase is mandatory. Shipping and handling charges are non-refundable.
Free Exchanges
With prior approval, goods can be exchanged for products of equal or greater value. Stocked items exchanged under this policy will not incur a restocking fee. Customers are responsible for return postage costs and are advised to arrange insurance when returning items to cover potential transit damage or loss.
If an exchanged item is out of stock, we will contact you within 2 business days to arrange either an alternative product or confirm delivery timelines.
If replacement manuals or packaging are needed, associated costs will be the customer’s responsibility.
Approved refunds or credits are processed within 5–7 business days after returned goods are received.
Please note that shipping charges are not refundable under our 30-day return policy.
Delivery
All deliveries should be checked for visible damage upon arrival. Any damage should be noted on the delivery driver’s paperwork or electronic device. If this is not possible, please sign and clearly write “damaged”. Notify Catering Equipment Direct of any damages or shortages within 24 hours of receiving your order.
All deliveries require a signature.
You may refuse delivery of visibly damaged items and should notify us immediately via phone or email at 1300 614 653 or info@cateringequipmentdirect.com.au.
Deliveries are made kerbside or to a receiving area, but not inside premises. If delivery is missed, items may be returned to our warehouse or supplier, and any resulting charges will be passed on to the customer.
Claims for non-delivery must be made in writing within 7 days of the invoice date.
Ensure appropriate personnel and equipment are available to receive large or heavy goods on delivery. Costs for unloading equipment (like forklifts or cranes) are not included in quoted prices and are the responsibility of the customer.
Please confirm that your premises have suitable access and clearance for the goods ordered, particularly for oversized items.
*Catering Equipment Direct* reserves the right to charge for unsuccessful delivery attempts. Requests for delivery at specific times may attract additional charges.
Although we take every care in handling deliveries, we are not classified as common carriers and cannot assume liability beyond our obligations.
Installation
Installation is not included unless expressly agreed in writing.
The customer agrees to indemnify Catering Equipment Direct against claims arising from faults caused by improper or inadequate installation.
All electrical equipment must be installed by a qualified and licensed tradesperson, and an installation certificate must be made available on request. Likewise, any equipment requiring connection to mains water must be installed by a suitably licensed professional, with certification available on request.
Legal Rights
If there is any conflict between these terms and those of the customer, these terms shall take precedence.
All transactions and agreements are governed by Australian law.
Where the customer is acting as a consumer, these terms do not override statutory consumer rights.
For overseas orders, prices exclude shipping costs, import/export duties, and documentation fees — these are the responsibility of the recipient.
Product images are intended as a guide. Actual product appearance, colour, and finish may vary slightly due to manufacturing variations or screen display differences.
Stock Availability
Items in stock will be dispatched on the same business day for orders received before 12:00 pm AEST. If an item is out of stock at the time of order, customers will be notified. Backorder timelines can range from 1–2 days to as long as 4–8 weeks, depending on the product.
Insurance
Goods in transit are not automatically insured. If you require insurance, please contact us prior to shipping to arrange a quotation.
Acceptance of Terms & Conditions
We reserve the right to amend product information, prices, policies, and terms at any time without notice. Any updates to these terms become effective immediately upon being posted on our website.
By continuing to use our website and place orders, you agree to be bound by the terms and conditions current at the time of your transaction.